Brand details and postal address
The name, website, postal address, support email and time zone your account uses, and why the address cannot be left blank.
Where it is in the app
Open Home, choose Settings, then General › Account.
- Home
- Settings
- General
- Account
#The Contact information card
| Field | What it is for |
|---|---|
| Brand name | Used in the app and in emails we send on your behalf. |
| Website | Your shop's address. |
| Postal address | Printed at the bottom of every marketing email. The law asks for it, not us. |
| Support email | Where customers reach you. Must look like an email address. |
| Time zone | Your own clock. Used for sends set to your time and for quiet hours. |
A brand name is required. If you clear it, the page says A brand name is required. If the support email is wrong, it says That support email does not look like an email address.
Press the card's Save button after you change something. If your role can see but not change these, the card says Your role can see these settings but not change them.
#The Industry card
What you sell is the same list you picked in the setup wizard. If you pick Something else, a box asks In a few words.
#The sender details used in emails
The name people see and the address they reply to are set under Settings → Email → Sender information. The sending domain is set under Settings → General → Domains. See "Set up your sending domain".
#Close or leave the brand
The Account page does not close a brand. That is under Settings → Billing → Overview. See "Cancel your plan or close your brand".
#If it didn't work
- You cannot save. Your role may be read-only. Ask an owner or admin.
- Time zone says Not set. Pick one, so times on your screens and sends follow your clock.