Payments, invoices and your billing email

#Your card

The first card on the page is Payment method. It shows what is on file, for example Visa ending 4242 · good until 08/2028, or No card on file.

1. Press Change. If there is no card yet, the button reads Add a card.

2. Stripe's page opens. Enter or change the card there.

3. You come back to this page.

The page says Changing it opens our payment provider. We never see the number. The number is entered and stored by Stripe.

#Invoices

The second card, Invoices, is a table with the columns Date, Invoice, Status and Amount.

• Status is Paid or Not paid yet.
• Each row with a document has a PDF button that opens it in a new tab.
• Before your first paid month ends, the table says No invoices yet. The first one arrives at the end of your first paid month.

Plan changes appear here too. When you switch plans, the extra charge for the rest of the month is its own invoice.

#Where invoices are emailed

1. Go to Settings → Billing → Preferences.

   On screenSettings › Billing › Preferences

2. In the card Billing email, type the address in Send invoices to.

3. Press the card's Save button.

If you leave it empty, invoices go to the account owner at the owner's sign-in address, which the hint shows. Only an owner or admin can change it.

#Cancel your plan

The third card on Payments & invoices is Cancel your plan. It says It stops at the end of the month you have paid for, and everything you built stays here. If you already cancelled, the card is headed Your plan is ending and the button reads Manage plan. See "Cancel your plan or close your brand".

#Texts and ad accounts

Credits for texts and extra ad-account slots are paid from the Overview page, not here. Your card on file is used for both. A Card and receipts button on the Advertising card opens the same payment page.

#If it didn't work

• Add a card shows Payments open soon. We cannot take payments at this moment.
• The invoice has no PDF button. Stripe has not produced the document yet. Check again in a few minutes.
• The invoice went to the wrong person. Set Send invoices to under Preferences.
• You cannot change the card. Only an owner or admin can. Ask one of them.